Pallet control
Hire accounts, exchange dockets, custody, transfers, declaration deadlines and reconciliation.
Pallet control is about one thing: knowing what you owe each hire company, and getting transfers off your account before the deadline.
A pallet account works like a bank account, with one important difference — anyone, including other companies, can raise transactions on it. Pallets sit on your account accruing daily hire until a transfer is declared to CHEP or Loscam and accepted by them.
The pages
Section titled “The pages”| Page | What it’s for |
|---|---|
| Register | Every account and where it stands. Positive means the counterparty owes you. |
| Exchange Dockets | The paper. Every balance is derived from these. |
| Custody Chain | Where pallets physically went, whether or not paper changed hands. |
| Transfers | Your own pallets moving between your own depots. |
| Declarations | What still has to be lodged with a pooler, and what it’s costing you. |
| Reconciliation | Match a hire company’s statement against your dockets. |
| Pallet Report | Recent custody transactions, monthly movement totals and customer docket balances. |
| State-wise Pallets | Exchange movements grouped by the connote’s final booked delivery state. |
| Freight Pallet Board | Physical freight quantities by connote, lane and depot. |
Using the reports
Section titled “Using the reports”Pallet Report shows the latest 100 custody transactions. Export recent transactions downloads that whole report set, including full notes, across any table pages or search filters. Monthly movement totals and customer docket balances are separate tables. Use View custody, Exchange dockets or Account balances to open the corresponding workflow.
State-wise Pallets groups exchange movements by the connote’s final booked delivery state. Its inbound, outbound and net figures are exchange totals, not confirmation of where freight is now. Each table has its own CSV export.
Use the Freight Pallet Board for confirmed physical freight custody. Keep those quantities separate from hire-account balances, deck positions and chargeable pallets.
The two rules worth knowing
Section titled “The two rules worth knowing”Only dockets move a balance. A custody movement records that pallets physically moved — loaded onto a truck, unloaded at a dock. It does not change what a hire company says you owe. Only a signed docket does that. If the two ever seem to disagree, that is the system telling you the truth: the yard and the paper are different things.
A refused transfer is not finished. If CHEP or Loscam reject a declaration, those pallets are still on your account and still charging you — and the original deadline keeps running. It is the state that looks handled and is not. Refused dockets go straight back onto the Declarations worklist.
Who can change things
Section titled “Who can change things”Operations and Admin can record dockets, run transfers and work reconciliations. Access depends on the pages available in your portal. If your role can view a pallet page but cannot change it, a read-only note appears at the top. The Freight Pallet Board and the Operations reports require an Operations or Admin role.
Where to start
Section titled “Where to start”If pallets are new to you, read Exchange Dockets first — everything else is derived from them — then Declarations, which is where money is actually won or lost.